What is HP SDS (Smart Device Services)
HP Smart Device Services enables remote printer management at a completely new level making it possible to:
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Update firmware
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Reboot
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Get event logs
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Remote troubleshooting, diagnostics and recommended guides for fixing
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Track historical supplies replacements
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Track supply levels instantly
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Change settings of low indicators on printers
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Access the EWS (embedded web interface)
All done remotely and directly from the 3manager user interface.
Why HP SDS
With HP SDS you will be able to reduce time-to-fix dramatically as you can practically perform all actions needed from 3manager without even calling the client or scheduling an online support session. This means that you not only reduce time consumption but also costs for transport to fix problems which don't require a technician to be at the office.
Benefits:
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Reduce time-to-fix
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Reduce costs
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Avoid sending technicians unnecessary
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Increase customer satisfaction with fast responses and fix time
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Combine with 3manager to combine remote capabilities and smart office printer management
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Boost your preventive maintenance
It's all about speed and preventive maintenance
Customers don't like to wait. With HP SDS they dont have to
HP SDS is made for customers as well as partners to become more lean and streamlined when it comes to the management of printers.
For example, from the 3manager dashboards, you can quickly identify HP printers which are supported by SDS and from here get the full benefits of the HP SDS remote functionality.
The printer shows the error and HP SDS shows the solution
When a printer reports an error, the 3manager data enables your technician to diagnose before visiting the customer and make sure that the problem is solved the first time instead of having to visit the customer multiple times.
Become an expert in HP troubleshooting with a click. For every error code received the HP SDS shows recommend fix options including detailed guides and video examples.
Who is it for?
3manager with HP SDS is for HP Partners, resellers and printer maintenance companies, who wish to provide smart maintenance services on HP printers.
Preventive maintenance using HP SDS and 3manager
With HP SDS and 3manager, you get the ability to offer preventive maintenance using the HP SDS functionality combined with the business intelligence from 3manager.
Supported HP office printers
The firmware of your HP printer defines the SDS features supported. Download the HP SDS whitepaper here
Would you like to more about how 3manager software can help to automate time demanding tasks when it comes to printers, feel free to try out the free trial or book a meeting with one of our consultants